ISO 9001 (International Organization for Standardization) is the world's leading quality management system standard, recognized as an international reference for certification of Quality Management Systems. According to ISO 9001, the implementation of quality management systems is a strategic decision of the Organization that affects every aspect of an organization's performance.
By focusing on the ability to meet customer needs and expectations, ISO 9001 addresses the fundamental purpose of an organization which is to increase satisfaction and improve the overall performance of the Organization. It contributes to the economic pillar of sustainability, which in turn allows the Organization to have the capacity and means to address other sustainability initiatives. ISO 9001 adopts a process-driven approach that incorporates the PDCA cycle of continuous improvement and integrates thought based on risk.